Client Success
Monetizing millions of calls per month
This North American mobile carrier uses iCarrier Voice to maximize its voice-related business lines.
Before integrating iCarrier Voice, the client reported that millions of calls failed to be completed every day on their core network. The result was that these calls weren't monetized and the customer experience wasn't optimized.
The company has drastically reduced instances of failed calls.
Through iCarrier Voice, it offers its customers a personalized real-time solution from a range of options, including financed voice bundle, call collect, sponsored calls, or voice-to-text.
iCarrier Voice’s use of AI and machine learning technologies are specifically designed for mobile carriers. It intercepts failed calls, leverages deep customer analytics, and produces a hyper-personalized offer in the moment, in line with the user’s profile.
The key numbers
Personalized offers made on calls for 80% of the prepaid user base per month
Over 30% of the user base convert with at least one successful transaction per month
50% of airtime credit and digital top-ups distributed through the voice channel
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